Shipping Policy

Last updated: August 2026

We aim to get your order to you quickly and safely. Please read the points below so you know what to expect.

Where we ship

We currently ship within the United Kingdom. If you are outside the UK and would like to order, please contact us at livingtheroots@gmail.com before ordering and we will let you know whether we can help.

Processing time

Orders are usually processed and dispatched within 2 to 3 business days. During festivals, sales and other busy periods, dispatch may take a little longer.

Delivery estimates

●      Once dispatched, UK orders typically arrive within 3 to 5 business days by Royal Mail or a similar carrier.

●      These timescales are estimates provided by the carrier and are not guaranteed. Delivery times are counted from the date of dispatch, not the date the order was placed.

Shipping costs

Shipping costs are calculated and shown clearly at checkout before you pay.

Delays outside our control

We are not responsible for delays caused by the carrier, adverse weather, strikes, customs or other events outside our reasonable control.

Delivery address

●      Please make sure your delivery address is correct and complete at checkout.

●      We are not responsible for orders that are delayed, returned or lost because an incorrect or incomplete address was provided. Re-delivery to a corrected address may involve an additional charge.

Failed, unclaimed or missing parcels

●      If a parcel is returned to us as undelivered or unclaimed, we will contact you. Any re-delivery will be at the customer's cost.

If your order has not arrived within a reasonable time, contact us at livingtheroots@gmail.com and we will help you follow it up with the carrier. Carriers usually require a set waiting period before a parcel can be treated as lost.

Risk

Risk in the goods passes to you once the order has been delivered to the address you provided.